Book of Complaints

Book of Complaints

Book of Complaints

In accordance with the provisions of the Consumer Protection and Defense Code, FUNDACIÓN PEDRO Y ANGÉLICA DE OSMA GILDEMEISTER, with RUC No. 20106730467, and located at Jr. Montero Rosas 119, Barranco, Lima, has a Complaints Book available to you. By entering your data in the Complaints Book, you are accepting the processing of your personal data for the resolution of your complaint. You will receive a copy of the complaint at the email address provided.

In accordance with the provisions of the Consumer Protection and Defense Code, FUNDACIÓN PEDRO Y ANGÉLICA DE OSMA GILDEMEISTER, with RUC No. 20106730467, and located at Jr. Montero Rosas 119, Barranco, Lima, has a Complaints Book available to you. By entering your data in the Complaints Book, you are accepting the processing of your personal data for the resolution of your complaint. You will receive a copy of the complaint at the email address provided.

In accordance with the provisions of the Consumer Protection and Defense Code, FUNDACIÓN PEDRO Y ANGÉLICA DE OSMA GILDEMEISTER, with RUC No. 20106730467, and located at Jr. Montero Rosas 119, Barranco, Lima, has a Complaints Book available to you. By entering your data in the Complaints Book, you are accepting the processing of your personal data for the resolution of your complaint. You will receive a copy of the complaint at the email address provided.

IDENTIFICATION OF THE CLAIMANT

IDENTIFICATION OF THE CLAIMANT

IDENTIFICATION OF THE CLAIMANT

IF YOU ARE UNDERAGE, PLEASE ENTER THE DETAILS OF THE FATHER, MOTHER, OR GUARDIAN:

IF YOU ARE UNDERAGE, PLEASE ENTER THE DETAILS OF THE FATHER, MOTHER, OR GUARDIAN:

IF YOU ARE UNDERAGE, PLEASE ENTER THE DETAILS OF THE FATHER, MOTHER, OR GUARDIAN:

DETAIL OF THE CLAIM AND REQUEST OF THE CONSUMER

DETAIL OF THE CLAIM AND REQUEST OF THE CONSUMER

DETAIL OF THE CLAIM AND REQUEST OF THE CONSUMER

  • Claim: Disagreement related to products or services.

  • Complaint: Disagreement not related to products or services or discomfort or dissatisfaction regarding customer service.

  • Claim: Disagreement related to products or services.

  • Complaint: Disagreement not related to products or services or discomfort or dissatisfaction regarding customer service.

  • Claim: Discontent related to products or services.

  • Complaint: Discontent not related to products or services or discomfort or dissatisfaction regarding public service.

(*)IMPORTANT:
In case the consumer does not provide at least their name, ID number, address, or email, date of the complaint or claim, and details of the same, these will be considered as not submitted (art 5 D.S. 006-2014-PCM).

The supplier must respond to the complaint or claim within no more than fifteen (15) business days, which is not extendable. The submission of the complaint does not prevent seeking other solutions to disputes nor is it a prerequisite for filing a complaint with INDECOPI.

You are informed that your data will be stored in the "Complaints and Claims" database with Registration No. 14086 owned by the FUNDACIÓN PEDRO Y ANGÉLICA DE OSMA GILDEMEISTER for an indefinite period, in order to respond to your complaints and claims, as well as to keep a record of them for the purpose of complying with consumer protection regulations. The other conditions for processing your personal data, the third-party recipients of your personal data, as well as the mechanism for exercising your ARCO rights are detailed in the following link: https://www.museopedrodeosma.org/footer/politicas-privacidad.

(*)IMPORTANT:
In case the consumer does not provide at least their name, ID number, address, or email, date of the complaint or claim, and details of the same, these will be considered as not submitted (art 5 D.S. 006-2014-PCM).

The supplier must respond to the complaint or claim within no more than fifteen (15) business days, which is not extendable. The submission of the complaint does not prevent seeking other solutions to disputes nor is it a prerequisite for filing a complaint with INDECOPI.

You are informed that your data will be stored in the "Complaints and Claims" database with Registration No. 14086 owned by the FUNDACIÓN PEDRO Y ANGÉLICA DE OSMA GILDEMEISTER for an indefinite period, in order to respond to your complaints and claims, as well as to keep a record of them for the purpose of complying with consumer protection regulations. The other conditions for processing your personal data, the third-party recipients of your personal data, as well as the mechanism for exercising your ARCO rights are detailed in the following link: https://www.museopedrodeosma.org/footer/politicas-privacidad.

(*)IMPORTANT:
In case the consumer does not provide at least their name, ID number, address, or email, date of the complaint or claim, and details of the same, these will be considered as not submitted (art 5 D.S. 006-2014-PCM).

The supplier must respond to the complaint or claim within no more than fifteen (15) business days, which is not extendable. The submission of the complaint does not prevent seeking other solutions to disputes nor is it a prerequisite for filing a complaint with INDECOPI.

You are informed that your data will be stored in the "Complaints and Claims" database with Registration No. 14086 owned by the FUNDACIÓN PEDRO Y ANGÉLICA DE OSMA GILDEMEISTER for an indefinite period, in order to respond to your complaints and claims, as well as to keep a record of them for the purpose of complying with consumer protection regulations. The other conditions for processing your personal data, the third-party recipients of your personal data, as well as the mechanism for exercising your ARCO rights are detailed in the following link: https://www.museopedrodeosma.org/footer/politicas-privacidad.